Red carpet treatment for award-winning ServiceMaster franchisee Siva
17-November-2021
Is there anyone on the planet who didn’t think Siva Kugathas would win the Great British Franchisee Award?
The owner of ServiceMaster in Guildford has transformed lives, raised standards, pushed envelopes, inspired others, and indulged in some serious philanthropy - as well as taking the annual turnover from £100,000 to more than £2 million in just four years.
Siva has also expanded his workforce from just 17 to 274 and shown such leadership and support to other franchisees in the network that some have joined ServiceMaster as a direct result.
Not only that, but Siva has gone on a franchise-buying spree, expanding his empire to include the Thames Valley, Bracknell, Luton, Watford, East Kent, Ipswich, and Colchester, taking his total so far to eight.
“I’m really, really happy that we won the Great British Franchisee Award,” he says. “The chips were down due to Covid, so this award came at the right time to motivate and re-energise myself and my team.
“We believe the customer is always right. So we ensure our team use our Customer-Mania mantra to exceed our customers’ expectations at every possible opportunity.
“I strongly believe in leading from the front and going above and beyond for my team where possible.
“I have happy staff producing happy customers, and that’s the ideal recipe for success.”
Siva’s franchise was the first approved user of EShield technology in the UK and was able to provide Covid-19 sanitisation within 24 hours of a call, allowing clients to reopen their premises and resume their services as soon as possible.
Employees weren’t confident about doing the first Covid clean, so Siva completed the first one himself and only let his staff clean when they felt comfortable and happy with the safety of their environment.
Siva believes in giving people chances in life and has helped a recovering alcoholic re-establish a stable life, as well as giving one employee with no experience the opportunity to learn skills that mean she’s now in charge of the accounts and payroll for 274 people.
Siva won the newly-created award from whichfranchise for being an outstanding franchisee in all aspects of his business.
The Great British Franchisee Awards recognise franchisees’ exceptional performance and business experience, ability to drive business growth, staff retention, customer satisfaction, community involvement, inspired leadership, and franchise involvement.
The awards are run by whichfranchise, supported by Lloyds Bank, BDO, AMO Consulting and Chantry Group.