Posted:03-July-2024
Puddle Ducks achieve 5* franchisee satisfaction for a record-breaking 12th consecutive year!
Nationwide child and baby swim school franchise, Puddle Ducks, is delighted to be named as the first franchise to achieve 12 consecutive years of 5* franchisee satisfaction.
The survey, conducted by independent consultancy WorkBuzz, asked Puddle Ducks’ 33 franchisees across the UK, to review the support provided to them from their National Office team. Key themes reviewed were training and support, the system, culture and relationships, leadership, value and rewards, and general satisfaction.
Puddle Ducks once again received outstanding results, praised for the quality of their training and support, as well as the ongoing support provided to franchisees from the team at National Office.
Franchisees believed there was a strong peer support network, through which the network support one another and share best practice. There was a strong recognition that the Puddle Ducks brand helps franchisees to attract customers, differentiating them from others within the sector.
The quality of leadership within the network was highlighted, with franchisees having faith in the longevity of their business success and being proud to be part of the Puddle Ducks brand.
Jo Stone, Co-Founder and Managing Director of Puddle Ducks commented: “As a Franchisor, you feel a huge and overwhelming responsibility to get it right for your franchise owners, so to achieve 12 years of 5* franchisee satisfaction really does give you the confidence and affirmation that you are getting it right. This accolade is not only for the amazing team at Duck HQ but also the network of superstar franchise owners that we are lucky and proud to work with – we will keep on working together, reaffirming that they made the best decision to buy a Puddle Ducks franchise.”
Steven Frost, CEO and Founder of WorkBuzz, said: “We are delighted to recognise Puddle Ducks with the 5 Star Franchisee Satisfaction award for an incredible 12th consecutive year, the first franchise to achieve this!”.
“What makes this award unique is that it is based on confidential feedback from franchisees. Using a confidential online survey, we asked them about their franchise ownership experience. Puddle Ducks was rated above the franchise industry average across all five of the key areas that we measure, including training, ongoing support and relationships. While there is no guarantee of success, franchisors like Puddle Ducks, which have been awarded 5 Star Franchisee Satisfaction, are a great place to start.”
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