No Letting Go franchise pioneers launch of premium CRM system

No Letting Go, the UK’s longest established inventory management franchise is celebrating the roll out of an upgrade of its bespoke CRM system – PIMS (Property Inventory Management System) - which now boasts intuitive web based technology designed to deliver enhanced efficiency to both No Letting Go business owners and their clients.

The PIMS protocol was originally launched last year and was warmly received by the franchise network and clients alike. Over the last six months, substantial improvements, have been made to the system, which now represents a total investment of £50K, underpinning the company’s commitment to setting the standard for customer service excellence in the inventory management sector.

The new version of PIMS dramatically reduces the amount of time spent on administration and radically enhances the service to the No Letting Go client base by providing a speedier delivery of reports. Specific benefits of the system include:

• seamless online access by clients and franchisees to key inventory / check in / checkout reports and the ability for clients to manage their property portfolio online
• speedy turn around and production of online reports and enhanced quality of documents (opportunity to upload more photographs / include more information)
• online booking and management of inventory / check in and checkout appointments capability
• control and management of national clients and associated centralised accounting and payment system

Commenting on the new initiative, managing director Nick Lyons said “we are delighted with the outcome of this project which represents a significant investment for the business not just in monetary terms but also in relation to the number of management man hours which have been allocated to this venture to achieve the desired end result. 

The PIMS system will enable our franchisees to build upon the premium quality of customer service already synonymous with the No Letting Go brand and is consistent with the company’s established reputation for pioneering change and challenging existing standards in the inventory management sector. 

Since the inception of the No Letting Go franchise opportunity, there has been a strong focus on various growth strategies but this has never compromised recognition of the need to constantly monitor profitability. We regularly review and adapt our systems to ensure that franchisees are provided with the appropriate support to meet their anticipated business targets, and we frequently consider new measures to add value to the franchise offering.

The feedback from franchisees is very positive since the latest version of PIMS simplifies the administration process, reduces costs and ultimately encourages a greater level of customer satisfaction. We are confident that the new system will provide franchisees with a powerful tool to combine improving key operational aspects of running a No Letting Go business, with equipping the brand with a further SP to either stimulate trial or trigger loyalty and ultimately encourage stand out from competitors”.

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