Posted:13-October-2011
Franchise Brands Worldwide strengthens franchise management team
ChipsAway and Ovenclean, both part of Franchise Brands Worldwide, have invested in further support for franchisees with the appointment of Mark Holland as the new franchise operations director and Steve Tarbard as franchise support manager.
Starting a new business can be a daunting prospect for anyone, therefore ChipsAway, the leading minor automotive paintwork repairer, and Ovenclean the UK’s original and most successful oven cleaning specialist, have established dedicated franchise support managers. Their role will be to ensure that franchisees benefit from on-going expert advice and support as their business grows.
Steve, who has 10 years experience as a franchise support manager will provide additional support to the network, particularly for those looking to expand. The key role of Steve’s job as franchise support manager is to be out on the road everyday meeting the franchisees.
As franchise operations director, Mark, who has a background in sales and marketing, working in consumer goods as well as in franchise based operations, will use his wealth of experience to ensure that ChipsAway and Ovenclean franchisees are on track with their business growth programme.
Steve said his initial aim is to learn best practice. “The most important thing is to find the best route forward for individual franchisees as they all have different goals and are at various stages in their businesses, so I will adapt my skills and knowledge to develop a tailored plan which will provide the appropriate guidance, advice and support needed by each franchisee,” he added.
Mark said: “As franchise operations director I oversee the support function. I have a team of about 10 people who help franchisees in different elements of their business and in achieving their overall plan. We aim to help franchisees see that business can boom and recognise the possibilities that are out there.”
ChipsAway and Ovenclean hold regular informal open days at its Midlands based head office. Potential franchisees have the opportunity to meet the management team, experience demonstrations of an oven clean or try out the unique ChipsAway repair system and chat with existing members of the network, who are on hand to answer any questions.
Lloyd Evans, chief executive of ChipsAway and Ovenclean said: “I believe we have the best support structure in the franchise industry. We have over 30 employees at head office who are on hand to offer help and advice on everything from carrying out repairs/oven cleans to marketing activity, as well as over 20 business mentors helping new recruits during their first months of trading.”
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