Posted:03-May-2023
HEAVENLY DESSERTS BOOSTS SENIOR LEADERSHIP WITH NEW HEAD OF LEARNING AND DEVELOPMENT
INTERNATIONAL luxury dessert restaurant franchise Heavenly Desserts has appointed Mimi Elias as head of learning and development to bolster the skills of the team and its franchisees as the brand looks to expand further into its new territories of Saudi Arabia, Pakistan and America.
Bringing a wealth of experience from over a decade in the sector, Mimi played a pivotal head office role as a learning and development manager at The Ivy Collection and Ivy Asia, having progressed from her initial position as a training manager over the past six years. Previous experience for the heavenly hire also includes working for key restaurant industry brands such as Gaucho, Jackson and Rye, and The Royal Academy of Arts in London.
As a newly created role for the brand, Mimi’s appointment signals a new focus on developing people to their fullest potential. She will support franchise partners in training and development of their own teams and managers, ensuring they are performing at their best and continuing to deliver luxury in both service and desserts to support the brand’s expansion goals.
Mimi said: “I’m over the moon to have been appointed as the first dedicated learning and development senior team member at Heavenly Desserts. Our senior team here is comprised of highly accomplished hospitality talent who hold a fresh, progressive and collaborative approach to becoming the best dessert franchise, and it is refreshing to see such alignment in terms of a shared vision for the brand.
“Both the brand and the role offer so much opportunity to carve a new path, something that I find really inspiring. The future of the industry lies in providing our people the necessary tools to take charge of their own learning, and I will implement processes and training schemes that champion this method.”
Mimi’s role in empowering franchisees to develop their people themselves is a crucial step in ensuring team members around the world have the confidence and skills to deliver training in line with the Heavenly Desserts offering.
Yousif Aslam, managing director of Heavenly Desserts, said: “As we continue to expand internationally and look to build our presence in Saudi Arabia, Pakistan and America, we felt it was the perfect time to expand the skillset of our senior team, to allow us to train our staff and franchise partners to maintain the brand’s impeccable standards.
“We are passionate about giving customers the same, best-in-class service no matter the location – whether it’s at one of our 48 UK restaurants, or our first location in Canada. We are so pleased to have welcomed Mimi to the team and she's already proving the perfect fit for our family.”
Interested and want to know more about Heavenly Desserts?
The Heavenly Desserts profile outlines all aspects of their franchise opportunity and allows you to contact them for further information or to ask a question.
